Refund Policy

1. Before Work Starts

You only pay the setup fee once you've approved a written quote. If you change your mind before we've started work, it's fully refundable. No questions, no fee.

2. Setup Fee, Once Work Has Started

The setup fee covers real hours: WhatsApp Business verification, configuration, and initial build. Once we've started that work, it's non-refundable, in the same way you wouldn't expect a refund partway through a renovation. If something we delivered doesn't match what was agreed in the quote, tell us and we'll fix it. That's on us, not a refund situation.

3. Monthly Retainer

The retainer is billed in advance for the month ahead. You can cancel anytime, effective for the following month. We don't refund the current month already in progress, since that covers hosting and support already running.

4. How Do I Request a Refund?

Email thrivepro.in@gmail.com or use the form on the contact page and tell us what happened. There's no ticket number to quote. We'd rather talk it through directly than have you read a policy at us.

5. Not Covered

• Setup work already completed and delivered.
• The current month of an active retainer (future months are simply not billed once you cancel).
• Work paused or stopped due to a breach of the Terms of Service.